innovative training and consultancy services
We have developed a range of specialised courses
We specialise in customer service and communications and we offer a range of innovative training and consultancy services in the areas of Impression Management, Body-image, Well-Being and Mindfulness, Customer Service, Conflict Management, Sustainability.We also have a Strategy & Innovation department dedicated to ensuring you have a sustainable competitive edge.Our experience in business and coaching means that we can provide in-depth consulting and training to businesses, individuals and organisations.
We are Remarkable, a business consultancy that helps you discover new ways to improve your business’s ability to motivate staff, increase productivity and customer satisfaction.We specialise in customer service and communications and we offer a range of innovative training and consultancy services in the areas of Impression Management, Body-image, Well-Being and Mindfulness, Customer Service, Conflict Management, Sustainability. We also have a Strategy & Innovation department dedicated to ensuring you have a sustainable competitive edge.Our experience in business and coaching means that we can provide in-depth consulting and training to businesses, individuals and organisations. Get in touch!
SVETLANA (Lana)
Originally from Ukraine, Svetlana has lived and worked in Ireland for the last twenty years.Prior to establishing “Remarkable” Training Consultancy, Svetlana had more than 25 years extensive working experience in customer service, public relations, sales and marketing, marketing communications and fashion industry.
Svetlana is an expert in the science of Non-verbal communication, Body Language, Presentation Skills, Image, Customer Service Skills and Personal Development. Svetlana has also designed and developed her unique ‘Body Image Workshop’ aimed to impart new skills to the participants about the importance of self-knowledge and self-acceptance.As an experienced consultant, Svetlana is familiar with the typical challenges that professionals face in their workplace. She has a proven track record in corporate and individual coaching and training, using a results-orientated approach.
Get in touch!
Colm
Over 25 years of business experience in S.M.E.’s, from his own startups through to takeovers and successful exits (including Skelligs Chocolate in 2022). He has a broad range of skills from running various service orientated businesses, through to I.T., tourism and food manufacturing.
With qualifications in Strategy & Innovation (I.M.I. Dublin), Strategic Growth for the Food Industry (Smurfit College, Dublin), Organisational Renewal & Development (Smurfit College, Dublin) and Advanced Management Practice (Smurfit College, Dublin) he is very well positioned to deal with all internal issues experienced by Irish companies today.
Colm is an active member of HBAN (Halo Business Angels Network) and is the lead investor on a number of investments from this group. He has oversight and accountability experience from his position as a steering board member of Skillnets (Southwest Ireland).Remarkable is his opportunity to deliver actionable results to individuals and companies who realise that if you want to change the outcome you must do something different.
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Contact
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Let us know how we can help.
The Studio |Avondale Rd | Killiney | Co. Dublin
0876310440
hello@remarkable.ie
Put Your Best Foot Forward
“The brand of a business lives in everyone who works there. Their attitude, demeanour and appearance are in constant communication with the outside world. The success of a business will heavily rely on the alignment of the business brand with the appropriate behaviours of the people who work there.”
Svetlana Litmanova
Impression management is very important in the development and maintenance of social relationships, and it is critically important to effectiveness as a leader. It is a vital part of an individual or organisation. But success in social relationships and success as a leader requires a delicate balance of impression management. We need to monitor and control how we appear to others, but we also want to be straightforward and “authentic.” Impression management requires expert training and coaching in order to help you to put your best foot forward.
WHY US?
At Remarkable our philosophy is to engage with our clients to understand your strengths and goals. We teach how to understand the consequences of your body language and posture and how a number of simple steps can radically alter your confidence and how those around you perceive you.
This will have very different outcomes when done in a group environment as opposed to on a one to one basis as the dynamic is very different.
TESTIMONIAL FOR THIS COURSE:“Svetlana’s one to one consultations were a huge success. From what I am hearing from staff, they seemed to have enjoyed them a lot. We are already planning to have a second round of “Put your foot forward” consultations.”
Johnathan Gilmore HR manager, Department of Communications, Energy and Natural Resources
Get in touch about this course!
6 STAR CUSTOMER SERVICE- HOW TO ACHIEVE IT
“A workforce that builds customer relationships based on a culture where the staff are valued, engaged and enjoying themself is an irresistible force.”
This can be your business!
The aim of the customer service training course is to provide the delegates with the knowledge, skills and attitudes necessary to provide excellent standards of service.It covers the three core types of communication along with the main elements of Customer Service, which are necessary to ensure that the objectives of both the customer and the organisation are met. The course also covers the difference between face to face, telephone and email communication.Our training is all about results because at the end of the day – results are all that matters. Teaching about excellence will stimulate more excellence. Rewarding excellence will stimulate more excellence. Our training solutions will be customised according to your needs and will reflect your industry and personal staffing mix.
WHY US?
At Remarkable our philosophy is to engage with our clients to understand your strengths and goals. We teach how to understand the consequences of your body language and posture and how a number of simple steps can radically alter your confidence and how those around you perceive you.
This will have very different outcomes when done in a group environment as opposed to on a one to one basis as the dynamic is very different.
TESTIMONIAL FOR THIS COURSE:
“Appropriate and practical information delivered in a ‘down to earth’ manner. Absolutely wonderful workshop, the best one I did.”
Kevin Morris, CEO FMB- Chartered Accountants
INFLUENCING SKILLS COURSE
This influencing skills course is designed to help you to get other people to see and understand aspects of their working lives differently, or to get them to do something you need them to do.It focuses clearly on the interpersonal and communication skills needed to get other people to want to give you their support.It’s a practical course, which will leave you feeling more confident in your ability to influence others.Lana Litmanova
Course Objectives:
• Expanding your sphere of influence Influencing Skills Course
• Compensation rather than compromise
• Personal Influencing strategy
• Making impactful briefings
• Creating the right first impression
• Using pressure rather than coercion
• Seeing the other point of view
• Using status to stay in charge
• Knowing what to give away
• Creating a circle of champions
• Understanding group dynamics
• Giving positive feedback
• Making “weaknesses” work for you
WHY US?
At Remarkable our philosophy is to engage with our clients to understand your strengths and goals. We teach how to understand the consequences of your body language and posture and how a number of simple steps can radically alter your confidence and how those around you perceive you.
This will have very different outcomes when done in a group environment as opposed to on a one to one basis as the dynamic is very different.
TESTIMONIAL FOR THIS COURSE:
“We found Colm’s style really worked well with both staff and management. Remarkable were able to help us think about our future potential in a much clearer way. We didn’t appreciate the fact that many of the solutions were actually in the room.”
Conor Holden, Managing Director, Holden Leathergoods
BODY-IMAGE AND PERSONAL BRAND WORKSHOPS
“We ask ourselves, who am I to be brilliant, gorgeous, handsome, talented and fabulous? Actually, who are you not to be?” Marianne WilliamsonHave you ever wondered what it would feel like to accept and enjoy the way you look instead of constantly worrying about and criticizing your appearance? Do you ever wish that you had been taught in school how to have a good relationship with your body?That’s where we can help.
WHY US?
We have facilitated many training sessions and work with employees at every level from public and private sector organisations to help them design a unique range of workshops and programs based on our extensive experience working in fashion, business and marketing industries.
TESTIMONIAL FOR THIS COURSE:
“We worked with REMARKABLE to provide a Personal Branding program for the senior women in our organisation.
As senior professionals, it is easy to get caught up in our hectic schedules and not take the time to think about how we are representing ourselves to others. Svetlana’s engaging manner, real life examples and helpful tools specifically enabled me to better understand my own personal perspective and appreciate what I can do to strengthen my personal brand.”Louise Sandom, Asylum Policy Division, Irish Naturalisation and Immigration Service, Department of Justice and Equality.“I just wanted to take this opportunity to thank you for coming in on Friday and delivering a fantastic workshop for us! Everyone who attended the session has gone on to say how valuable and engaging they found it.”Conor Clancy, Welfare Officer.
“GLAD TO BE ME!”- BODY-IMAGE WORKSHOPS FOR TEENAGERS
The importance of body image as a major influence on teenagers’ mental health emerged as one of the key recommendations from Dáil Na nÓg 2010. The need for a positive body image awareness campaign aimed at teenagers, and the role of schools in imparting information, incorporating body image into the mainstream curriculum, making sports more exciting and varied, having regular talks on personal development and providing healthy food options in canteens and vending machines.Based on Dáil Na nÓg recommendations and the expertise of our Director, Svetlana Litmanova, we have designed a unique range of workshops and programs to help teenagers tackle many body issues, “GLAD TO BE ME” (Copyright “Remarkable.ie”)We have facilitated many training sessions and work with secondary schools, educational organisations and colleges to help them raise important issues regarding body image.
WHY US?
At Remarkable our philosophy is to engage with our clients to understand your strengths and goals. We teach how to understand the consequences of your body language and posture and how a number of simple steps can radically alter your confidence and how those around you perceive you.
This will have very different outcomes when done in a group environment as opposed to on a one to one basis as the dynamic is very different.
TESTIMONIAL FOR THIS COURSE:
“Svetlana is doing the Body Image Programme with our TY students for five years. The girls saying that the Programme helps them with their work placements and also teaches them that they are unique and should appreciate their body”
Aisling Roche, Guidance Counsellor, Loreto Abbey Dalkeyand delivering a fantastic workshop for us! Everyone who attended the session has gone on to say how valuable and engaging they found it.”
STRATEGIC INNOVATION FOR BUSINESS
“Most companies (unfortunately) do not have an innovation strategy as part of their core, it should up there with Sales & Marketing, Accounts and Production as an essential function of any successful business.”
Colm HealyThis is a tailored course designed specifically for your companies needs and requirements . It covers mapping the macro environment for your industry, analysing specific threats and opportunities and developing strategies on how to incorporate them with your existing plans.We will explore any sustainable competitive advantages available and how to get buy in from staff.We will develop a roadmap for ensuring any organisational change required is achieved in a timely manner.
WHY US?
We practice what we teach and continually enhance our skillsets in house, we have the qualifications and experience to make a lasting impression on your business and staff. This is a core strength of Remarkable and we have developed practical frameworks that have been proven to work. This service is not for everyone, as it requires proper buy in from all stakeholders and commitment.
MINDFLLNESS AND WELLBEING
Work-related stress has a human cost for the employee suffering it – but it also brings with it a financial cost for the employer. So there is a strong business case for effectively managing stress- to take the initiative and to draw up stress prevention strategies in the workplace.Mindfulness workshops have become increasingly popular among highly successful corporations. Its growth in the business world is largely due to the huge dividends it pays in productivity and overall well-being.Research shows that mindfulness fights off stress by reversing the fight-or-flight response, improves your ability to focus, boosts creativity, and increases your emotional intelligence.
WHY US?
At Remarkable our philosophy is to engage with our clients to understand your strengths and goals. We teach how to understand the consequences of your body language and posture and how a number of simple steps can radically alter your confidence and how those around you perceive you.
This will have very different outcomes when done in a group environment as opposed to on a one to one basis as the dynamic is very different.